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FREQUENTLY ASKED QUESTIONS

🎨 What Type of Art Files do you Accept?

Art files under 10MB: Email them to info@crushinitapparel.com. Art files over 10MB: Upload them to www.DropBox.com and send them to info@crushinitapparel.com. File requirements: All files must be 300 dpi or more. Preferred file types are .PSD, .EPS, .PDF & .AI. For Adobe Illustrator files, convert text to outlines on a solid or negative background.

🎨 Order Customization and Design

💡 Minimum order: 12 units per design.
💡 Different items, sizes, and colors can be chosen in the same order, as long as the printed ink color remains the same.
💡 Ink color change fee: $10 per ink color changed. Only one ink change is allowed per 25 items sold.
✨ Free Screens and Setups for orders of 100 pieces or more per design.

🎨 Custom Artwork and Design Help

Custom artwork creation and design help are available. Visit our design library at TBD for inspiration.

👕 Apparel Options

We have numerous nationwide vendors. To make things easy, you can browse about 80% of the goods we have access to by visiting our apparel catalog here: SanMar or SS Activewear. The prices shown are if buying under 24 items. Prices lower with larger quantities. Pricing of apparel DOES NOT include decoration costs. You can browse global inventory and see all details of the apparel. Don’t see what you are looking for? no worries, just contact a member of our sales team and we can source from other manufacturers.

👔 Do you have Samples Available?

We absolutely understand fit is a big part of purchasing apparel and quality is a big factor for promotional products. We do our best to have hundreds of options on hand to look at but could bring in anything for you to see. Occasionally there may be a charge but we do our best to limit those circumstances.

⏰ Average Turn-Around Time

⌛ Turnaround time: 10-12 business days (Mon-Fri) plus shipping time. ⌛
Note: Orders placed after 5:00 PM will be processed on the following business day. Additional finishing options may extend the turnaround time.

💰 Payment for Orders

💲 Full payment is required upfront. 💲

Contact us at info@crushinitapparel.com if you have any concerns

❓ Missing/Extra Items in Order

Contact us if there are missing items or if you receive more than ordered. We will rectify any errors and adjust the billing accordingly.

🔧 Order Issues and Concerns

Contact us within 48 hours of receiving your order if you find any issues. We will address any errors and ensure your satisfaction.

⚡ Rush Orders and Screen Definition

Rush orders: Custom quotes available. Contact info@crushinitapparel.com for more information.

Screens: Each color ink on a garment requires a separate screen. Free Screens are provided for reorders and orders of 100 pieces or more.

🖨️ Standard and Oversized Print Sizes

Standard Screen Size: Up to 12.5″ X 16″

Oversized Screen Size: Up to 15″ X 22″

Note: Artwork size remains the same for the entire order. Screen sizes do not increase for each garment size.

📐 Safe/Printable Areas on a T-Shirt

👧 Youth Small: 13” W x 13” H
👧 Youth Medium: 13” W x 16” H
👧 Youth Large: 14” W x 19” H
👕 Unisex Extra Small: 12” W x 19” H
👕 Unisex Small – 5XL: Oversized Printing will fit most brands.
👚 Girls Small – 11” W x 18” H
👚 Girls Medium – 12” W x 19” H
👚 Girls Large – 12” W x 20” H
👚 Girls Extra Large – 12” W x 20” H
🚫 Note: Prints over seams may result in imperfections.

💡 What is an underbase?

An underbase is a layer of ink (usually white or light color) printed as a base on a dark shirt for other colors to sit on. It enhances color brilliance and is similar to using a primer before painting. The underbase, a high-opacity ink, is flash-cured before printing top colors. ⚡
🌟 Why use an underbase?
🎨 Color vibrancy: Underbase provides bright, soft-to-touch prints by using different mesh counts for underbase and top colors.
🎯 Color accuracy: Printing on a white base eliminates the influence of shirt color on top colors.

❓ Is underbasing required?

It depends on the design and shirt color. Light-colored shirts may not require an underbase, while dark garments benefit from it. However, for a "vintage" or "soft hand" look, an underbase may be skipped, sacrificing vibrancy and color accuracy for a lighter print.

⚠️ Keep in mind: Underbasing slows production and adds an extra color cost. But it is essential for vibrant colors on dark substrates.

FAQ: FAQ
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